Refund & Return Policy – X8.Zen
At X8.Zen, we are committed to providing high-quality products and services and preparing them according to the product specifications and the settings provided by the customer at the time of purchase.
Due to the nature of our products, including devices, bundles, scripts, software, activations, digital products, and customized services, refunds and returns are subject to the following terms:
1. Physical Products & Devices
A return or replacement may be requested if:
• The physical product arrives damaged or has a manufacturing defect that affects its operation.
• The customer receives a different product from the one ordered.
• A verified issue was present when the product was received.
The customer must contact X8.Zen within 3 days of receiving the order and provide clear photos or video evidence of the issue when requested.
After reviewing the case, X8.Zen will determine the appropriate solution, which may include troubleshooting, replacement, or a refund depending on the circumstances.
2. Non-Returnable Cases
Returns may not be accepted when:
• The customer changes their mind after the order has been prepared or fulfilled.
• The customer selected an unsuitable product or version despite the product information being clearly provided before purchase.
• The product was prepared or customized according to the customer's settings.
• The issue resulted from incorrect use or modifications made by the customer.
• The customer refuses delivery without an error attributable to X8.Zen.
• Damage occurred due to misuse after receiving the product.
3. Scripts & Digital Products
Cronus Zen scripts, XIM MATRIX scripts, software, activations, and other digital services are considered digital products.
Once a script has been prepared, an activation has been completed, or a digital product/service has been delivered or installed, the order cannot be cancelled or refunded solely because the customer changed their mind.
This is because the digital product or service may already have been prepared, customized, or fulfilled specifically for that customer.
4. Scripts Customized to Customer Settings
Some X8.Zen scripts are configured according to information and settings supplied by the customer.
These may include:
• Platform.
• Controller or control configuration.
• Aim / Fire Buttons.
• Horizontal / Vertical Sensitivity.
• ADS Sensitivity.
• Aim Response Curve.
• Deadzone.
• FOV.
• Other settings required for the specific product or game.
Customers are responsible for providing accurate settings and information when placing an order.
An issue caused by incorrect information or settings provided by the customer is not considered a product defect.
Our support team may assist with correcting or adjusting these settings when such assistance is included with the product's support service.
5. Technical Issues With Scripts
If a script does not operate as described in the product description, the customer should contact X8.Zen and provide any information, images, or video requested for troubleshooting.
Our team will first attempt to:
Diagnose the issue → Verify the settings → Adjust settings where necessary → Resolve the issue → Provide an appropriate solution or replacement version when necessary.
If X8.Zen verifies that the digital product has a fault that prevents it from operating as intended and we are unable to repair the issue or provide an appropriate solution or replacement, the refund request will be handled according to the circumstances and applicable regulations.
6. Cases That Are Not Considered Technical Defects
A product is not considered defective solely because of:
• Lack of knowledge regarding how to use the script or device.
• Settings being entered differently from those originally provided.
• Game or controller settings being changed after the script was configured.
• Differences in the customer's play style or personal preferences.
• Expectations of a feature or result that was not stated in the product description.
• Failure to follow installation or operating instructions.
• Issues caused by external settings or circumstances unrelated to the product itself.
If a game or device update affects compatibility, our team will provide available support and work to restore compatibility where reasonably possible.
7. Activation Codes & Licenses
Activation codes and licenses provided by X8.Zen are intended only for their authorized customer and permitted use.
The following are not permitted:
• Sharing activation codes with others.
• Reselling an activation code or license.
• Copying or redistributing digital products.
• Attempting to bypass or interfere with activation or protection systems.
Unauthorized sharing or misuse may result in the activation being disabled and associated support being terminated in accordance with the product terms.
8. Order Cancellation
Customers may request cancellation before preparation, customization, or activation of the order has started.
Once script configuration, activation, or preparation of a customized product has begun, cancellation or refund may no longer be available because fulfillment of the order has already started.
9. Device + Programming Bundles
If an order includes both a physical device and programming or a script, each component will be treated according to its nature.
The physical component is subject to the physical product terms.
Programming, scripts, activations, and other digital services are subject to the digital product and activation terms stated in this policy.
10. Testing & Quality Checks Before Delivery
X8.Zen takes reasonable steps to inspect and test products before delivery, including devices, scripts, and customized software.
• Scripts are tested to verify that their core functions operate before being approved and offered to customers.
• Scripts customized to customer settings are configured according to the information and settings supplied when the order is placed.
• Devices and bundles prepared by X8.Zen are inspected and checked for readiness before delivery or shipment whenever reasonably possible.
• We aim to test new updates and releases before making them available to customers.
Because of these testing and quality-control procedures, the likelihood of a fundamental product issue at the time of delivery is generally low.
However, individual results may be affected by customer settings, platform, controller, game or device updates, or other factors outside the product itself.
If an issue occurs, the X8.Zen team will first diagnose its cause and provide the appropriate available solution under our support and refund policy.
Pre-delivery testing does not remove the customer's right to contact us regarding a genuine defect. Each case will be handled according to this policy and applicable consumer rights.
11. Contact & Support
If there is an issue with an order, customers should contact X8.Zen through our official support channels.
We may request:
• Order number.
• Description of the issue.
• Photos or video demonstrating the issue.
• Device or platform information.
• Game or controller settings where necessary.
Each case will be reviewed according to the product type, delivery method, and cause of the reported issue.
Nothing in this policy limits any mandatory consumer rights provided under applicable laws and regulations.
